Política de envío
Preparación
Los pedidos se preparan generalmente en un plazo de 1 día laborable tras la validación del pago.
Entrega
El plazo medio de entrega es de 5 a 8 días laborables.
En periodos de mucha actividad o por razones logísticas, este plazo puede prolongarse excepcionalmente hasta 14 días laborables.
Seguimiento
Una vez enviado el pedido, el cliente recibe:
- un correo electrónico de confirmación
- un número de seguimiento
También enviamos actualizaciones sobre la entrega.
Retrasos o paquete perdido
En caso de retraso o de paquete no recibido, Maison Ferré® puede abrir una investigación con el transportista.
Cancelación
Los pedidos pueden cancelarse en un plazo de 4 horas tras su validación.
Información sobre la empresa
Maison Ferré® está gestionada por Triade Labs LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
Estados Unidos
Sociedad de responsabilidad limitada registrada en el estado de Wyoming
Fecha de constitución: 27 de abril de 2026
Número de identificación de Wyoming: 2026-001962552
Servicio de atención al cliente
Correo electrónico: support@maison-ferre.com
Teléfono: +33 7 46 56 29 08
Plazo de respuesta: menos de 24 horas
Servicio de atención al cliente con sede en Francia.
Ordering from outside the EU? A different shipping policy applies. READ HERE
International Shipping Policy
This policy applies to orders shipped outside the European Union and European Economic Area.
Order Processing
Orders are typically processed within 1 business day after payment confirmation.
Once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.
Delivery Times
Estimated delivery time is 5–8 business days.
Depending on the destination country, delivery may take up to 14 business days.
Delivery times are estimates and may be extended due to customs clearance, local carriers, peak periods or unforeseen logistical circumstances.
Tracking & Updates
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
We may also provide additional delivery updates.
Delayed or Lost Shipments
In the event of a delayed or missing shipment, please contact our customer support team.
Maison Ferré® may initiate an investigation with the shipping carrier to determine the shipment status and provide an appropriate resolution in accordance with applicable law.
Order Cancellations
Cancellation requests must be submitted before an order enters processing.
Once processing has started, cancellation cannot be guaranteed. Orders that have already been dispatched cannot be cancelled through our standard cancellation procedure.
Any mandatory cancellation rights under applicable consumer laws remain unaffected.
Company Information
Maison Ferré® — Operated by Triade Labs LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Wyoming Registration: 2026-001962552
Customer Support
Email: support@maison-ferre.com
Phone: +33 7 46 56 29 08
Typical response time: Within 24 hours
Customer Support: France