Privacy Policy

1. Introduction

This Privacy Policy describes how Maison Ferré ("we", "our", "us") collects, uses, and protects your personal data when you visit the website maison-ferre.com (the "Site"), make a purchase, or interact with our services (the "Services").

By using our Site, you agree to the practices described in this policy.

2. Data Controller

The data controller is:

Maison Ferré
📩 support@maison-ferre.com

3. Personal Data Collected

We collect the following categories of data:

A) DATA PROVIDED DIRECTLY BY YOU

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order-related information
  • Account information (if applicable)
  • Messages sent to customer support

B) DATA COLLECTED AUTOMATICALLY

  • IP address
  • Device and browser type
  • Pages viewed
  • Time spent on the Site
  • Browsing data via cookies

C) DATA FROM THIRD PARTIES

We may receive certain data via:

  • the e-commerce platform Shopify
  • payment providers
  • logistics partners
  • advertising and analytics tools such as Meta Platforms and Google

4. Purposes of Processing

Your data is used for the following purposes:

ORDER FULFILMENT

  • payment processing
  • product delivery
  • return management

Legal basis: Contractual fulfilment (Art. 6(1)(b) GDPR)

MARKETING AND ADVERTISING

  • sending promotional emails
  • personalised advertising

Legal basis: Legitimate interest or consent (Art. 6(1)(a) & (f) GDPR)

SECURITY AND FRAUD PREVENTION

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR)

SITE IMPROVEMENT

Performance analysis and user experience optimisation.

5. Cookies

We use cookies to:

  • ensure the proper functioning of the Site
  • analyse traffic
  • personalize advertisements

You can manage your preferences via our consent banner or in your browser settings.

6. Data Sharing

We share your data only with:

  • payment providers
  • logistics partners
  • IT service providers
  • marketing tools

Maison Ferré never sells your personal data.

7. Data Retention

Your data is retained only for the duration necessary for the purposes described above and in accordance with French legal obligations.

8. Your Rights

In accordance with the GDPR, you have the following rights:

  • right of access
  • right to rectification
  • right to erasure
  • right to restriction
  • right to portability
  • right to object
  • right to withdraw your consent

To exercise your rights, you can contact us at:

📩 support@maison-ferre.com

You may also lodge a complaint with the CNIL.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. International Transfers

Some data may be transferred outside the European Union via our service providers such as Shopify or our logistics partners.

These transfers are governed by standard contractual clauses approved by the European Commission.

Company Information

Maison Ferré® is operated by Triade Labs LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Limited liability company registered in the State of Wyoming
Date of incorporation: 27 April 2026
Wyoming Identification Number: 2026-001962552

Customer Support

Email: support@maison-ferre.com
Phone: +33 7 46 56 29 08
Response time: within 24 hours
Customer support based in France.

Ordering from outside the EU? A different privacy policy applies. READ HERE

International Privacy Policy

1. Introduction

This Privacy Policy explains how Maison Ferré® ("we", "us", "our") collects, uses, shares and protects your personal information when you visit maison-ferre.com, place an order or use our services.

This policy applies to customers and visitors outside the European Union and European Economic Area.

2. Data Controller

Maison Ferré® — Operated by Triade Labs LLC

30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Email: support@maison-ferre.com

3. Information We Collect

We may collect the following information:

Information provided directly:

  • Name, email address and phone number.
  • Billing and shipping addresses.
  • Order, payment and transaction information.
  • Account details and customer support communications.

Information collected automatically:

  • IP address, browser and device information.
  • Website activity, pages visited and interactions.
  • Cookies and similar tracking technologies.

Information from third parties:

We may receive information from Shopify, payment providers, shipping partners, and advertising and analytics services, including Meta and Google.

4. How We Use Your Information

We process personal information to:

  • Process payments, fulfill orders and arrange deliveries.
  • Manage returns, refunds and customer support.
  • Prevent fraud and protect our services.
  • Improve website functionality and customer experience.
  • Send marketing communications and provide personalized advertising, subject to applicable laws and privacy preferences.
  • Comply with legal obligations.

Where required by applicable law, processing is based on contractual necessity, legal obligations, legitimate interests or consent.

5. Cookies & Advertising

We use cookies and similar technologies for website functionality, analytics and personalized advertising.

You can manage applicable preferences through our cookie consent tools, available privacy controls or your browser settings.

Where required by law, we obtain consent before using non-essential tracking technologies.

6. Sharing Your Information

We may share personal information with trusted service providers, including:

  • Shopify and IT service providers.
  • Payment processors and shipping companies.
  • Customer support, analytics and marketing platforms.
  • Advertising partners, including Meta and Google.

We do not sell customer contact lists to data brokers.

Certain advertising activities may qualify as the "sale", "sharing" or use of personal information for targeted advertising under applicable privacy laws. Where required, customers may opt out of these activities.

We may also disclose information where legally required.

7. Data Retention

We retain personal information only as long as reasonably necessary for order fulfillment, customer support, business operations, fraud prevention and compliance with applicable legal obligations.

8. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access your personal information.
  • Request correction or deletion.
  • Withdraw consent where applicable.
  • Object to or restrict certain processing activities.
  • Request data portability.
  • Opt out of certain targeted advertising or data-sharing activities.

To exercise your applicable rights, contact support@maison-ferre.com.

We may request reasonable identity verification before processing certain requests.

You may also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse and disclosure.

However, no electronic transmission or storage system can be guaranteed completely secure.

10. International Data Transfers

Personal information may be processed or stored in countries outside your country of residence, including the United States, through our service providers and business partners.

Where required by applicable law, appropriate safeguards will be used to protect international data transfers.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our operations, services or legal requirements.

The latest version will be published on our website.

12. Company Information & Contact

Maison Ferré® — Operated by Triade Labs LLC

30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Wyoming Registration: 2026-001962552
Date of Incorporation: April 27, 2026

Email: support@maison-ferre.com
Phone: +33 7 46 56 29 08
Typical response time: Within 24 hours
Customer Support: France